Manage request templates

When a user submits a request or creates a change request, they must choose a template on which to base the request. The template determines which fields and pre-set values appear in the change request form, as well as which workflow is used for the change request.

FireFlow provides a set of built-in templates. If desired, you can add, edit, disable and delete templates. You can also specify which templates should be used in specific situations. Both administrators and network operations users can perform these tasks.

For details, see:

Creating Change Request Templates: Watch to learn how to create a new, custom change request template.


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