FireFlow troubleshooting

This section explains how to troubleshoot FireFlow.

Consult FireFlow log files

You can download a ZIP containing all FireFlow log files.

If desired, you can also access the following log files directly:

  • /usr/share/fireflow/var/log/fireflow.log. The main FireFlow log file.
  • /usr/share/fireflow/local/VisualFlow/log/production.log. The VisualFlow log file.
  • /var/log/httpd/error_log. The Apache error log file.

Note: In order to access these log files directly, you must log in to the FireFlow server via SSH with the username "root". The default password for this user on an AlgoSec Hardware Appliance or a VM is "algosec".

Download FireFlow logs

Do the following:

  1. In the toolbar, click your username.

  2. A drop-down menu appears.

  3. Select About.

    The About dialog box appears.

  4. To Download General Support Zip, click Support in the Admministrator drop-down menu.

    A ZIP file called FireFlow_support.zip is downloaded to your computer.

  5. Click OK.

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Configure debug mode and send updated log files

On occasion, the AlgoSec support team may request that you configure debug mode, which produces log files with additional detail.

Do the following:

  1. Open the Support dialog box, by doing the following:

    1. In the toolbar, click your username.

      A drop-down menu appears.

    2. In the menu, select Support.

      The Support dialog box opens.

  2. Enable Debug mode by clicking .

    The icon changes to Enabling, and the progress bar appears.

    When the process completes successfully, the following occurs:

    • Debug mode is enabled
    • The icon toggles to Enabled
    • The Download Support Zip link is enabled

    • A notification appears at the top of the page

  3. Reproduce the problem you experienced.

  4. Reopen the Support dialog box.

  5. Download the support files by clicking the Download General Support Zip link.

  6. Disable Debug mode by clicking .

    When the process completes successfully, the following occurs:

    • Debug mode is disabled
    • The icon toggles to Disabled
    • The Download Support Zip link is disabled

    • A notification appears at the top of the page

  7. Send the files to customer support. For details, see Contact AlgoSec technical support.

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