Requestor option parameters

In this topic:

Enabling/Disabling the No-Login Web Form

FireFlow includes a No-Login Web form that allows users to submit requests without logging in to the system. If desired, you can disable this, requiring authentication for change request creation.

Configuration Parameter Name	Value
AllowNoAuthTicketCreation	0. To disable the No-Login Web form. 1. To enable the No-Login Web form. (Default)

Configuring Requestor User Properties

When using the GetRequestorSearches hook to display searches in the Requestor Web Interface, the hook retrieves a list of the requestor's user properties as a hash. By default, the following properties are included:

• City
• Country
• EmailAddress
• HomePhone
• Id
• Organization
• RealName
• Custom user fields. These fields will appear without spaces as hash keys. For example, a custom field named "Custom Field" will appear as: "CustomField".

For example, the user properties hash in XML format may appear as follows:

If desired, you can modify the included user properties.

Configuration Parameter Name	Value
UserFieldsForHooksSearch	The default or current value, with the desired modifications. To add items to the user properties list, add the desired user properties in single quotation marks, separated by commas. You can add any of the properties listed in the following table. The default value is as follows: [ "Id", "RealName", "HomePhone", "Organization", "EmailAddress", "City", "Country" ]

Supported User Properties

Property	Description
Address1	The requestor's primary mailing address.
Address2	The requestor's secondary mailing address.
AuthSystem	The type of authentication to use for the requestor.
City	The requestor's city.
Comments	Comments about the requestor.
Country	The requestor's country.
Created	The date on which the requestor was added to FireFlow.
Creator	The user who added the requestor to FireFlow.
EmailAddress	The requestor's email address.
HomePhone	The requestor's home telephone number.
Id	The requestor's ID number.
Lang	The requestor's desired FireFlow interface language.
LastUpdated	The date on which the requestor's properties were last updated in FireFlow.
LastUpdatedBy	The user who last updated the requestor's properties in FireFlow.
MobilePhone	The requestor's mobile telephone number.
Name	The requestor's username.
Nickname	The requestor's nickname.
Organization	The requestor's organization.
PagerPhone	The requestor's pager number.
Password	The requestor's password.
RealName	The requestor's full name.
Signature	The requestor's signature.
State	The requestor's state.
TimeZone	The requestor's time zone.
WorkPhone	The requestor's work telephone number.
Zip	The requestor's zip code.

Configuring a Help Link for the Requestor Interface

If desired, you can configure the FireFlow Requestor Interface to display a link to a custom Help. The link can vary depending on whether the user is an authenticated requestor, or is using the No-Login Web Form. Clicking the link will open a new tab, and link to a customized page. The link will always appear at the top of the Home page and at the top of the Create a New Change Request page.

Configuration Parameter Name

Value

ChangeRequestCreationInstructions

A copy of the default or current configuration, with the Label (text of the link)and URL properties modified as desired. You can specify different properties for Requestors (authenticated users) and unauthenticated users (users of the no-login web form). See the example below for details. The default configuration is as follows: {   "Requestor": {         "Label": "How to submit a FireFlow change request as a requestor?",        "URL": http://www.example.com/NewCRInstructions_Requestors.html"  },     "Unauthenticated": {         "Label": "How to submit a FireFlow change request?",         "URL": "http://www.example.com/NewCRInstructions_Unauth.html"  } } Example: The following value configures a link for unauthenticated users with the name Access Help which sends you to http://www.MyRequestorHelp.com. The changes appear in bold. {   "Requestor": {         "Label": "How to submit a FireFlow change request as a requestor?",        "URL": http://www.example.com/NewCRInstructions_Requestors.html"  },     "Unauthenticated": {         "Label": "Access Help",         "URL": "http://www.MyRequestorHelp.com"   } }