SLA parameters

Configuring FireFlow to Measure SLO Time in Business Hours

By default, the time spent in each SLO is measured absolutely. If desired, you can configure the time spent in each SLO to be measured in business hours.

Configuration Parameter Name Value
UseBusinessHoursInSLA

0. To measure the time spent in each SLO absolutely. (Default)

1. To measure the time spent in each SLO in business hours.

BusinessHours

A copy of the default or current configuration, modified to represent your company's business hours and holidays. See the desciption of the default configuration (below) for details.

The default configuration is as follows:

{ "0": { "End": "18:00", "Name": "Sunday", "Start": "09:00" },

   "1": { "End": "18:00", "Name": "Monday", "Start": "09:00" },

   "2": { "End": "18:00", "Name": "Tuesday", "Start": "09:00" },

   "3": { "End": "18:00", "Name": "Wednesday", "Start": "09:00" },

   "4": { "End": "18:00", "Name": "Thursday", "Start": "09:00" },

   "5": { "End": null, "Name": "Friday", "Start": null },

   "6": { "End": null, "Name": "Saturday", "Start": null },

   "holidays": [ "01-01", "12-25" ]

}

Work hours per week:

Each day of the week is represented by the following elements:

  • Start. The time the workday starts (in 24 hour format)
  • End. The time the workday ends (in 24 hour format)
  • Name. The name of the day of the week.

Set the value for Start and End to null for days of the week that are not work days.

By default, work hours are set as Sunday through Thursday from 9:00 am to 6:00pm.

Holidays:

The holidays element includes the dates of the year that are not workdays (in MM-DD format).

By default, the holidays are set as January 1 and Decemeber 25.
BusinessDayLength

The average number of hours per working day.

Note: Set this value only if your SLO timer is set not to clear on revisit (the default setting).

Configuring the Default Due Date for Rule Removal Requests

For Rule Removal requests, the Due Date field specifies the date by which requestors of related change requests must respond regarding the rule's impending deletion. This field's default value is 14 days from the change request's creation. If desired, you can change the default value.

Configuration Parameter Name Value
DefaultRuleRemovalDue

The desired default value for the due date of rule removal requests, expressed in number of days after change request creation.

The default value is 14. (The due date is 14 days after the change request is created).