Manage request templates

When a user submits a request or creates a change request, they must choose a template on which to base the request. The template determines which fields and pre-set values appear in the change request form, as well as which workflow is used for the change request.

FireFlow provides a set of built-in templates. If desired, you can add, edit, disable and delete templates. You can also specify which templates should be used in specific situations. Both administrators and network operations users can perform these tasks.

For details, see:

• Add and edit request templates
• Modify fields in request templates
• Define request templates for specific scenarios
• Disable / enable request templates
• Configure initial plan device group conditions
• Configure field input validation
• Customize change request wizards
• Add rule documentation for allowing rules
• Change request creation from an attached file

 

â See also:

• Request templates and workflows