Validate changes

Relevant for: Requestors and network operations users

Once the changes specified by a change request have been implemented, the change request moves on to the Validate stage.

This section explains how to validate implemented changes.

Note: To determine a change request's stage, view the change request. The stage is indicated by the Change Request Lifecycle Status Bar. For details, see View change requests.

Validation processes per type

The following table describes the change request validation process, depending on the type of change request:

Traffic change requests

The following process occurs:

  1. A network operations user validates the implemented changes against the change request, to verify that the specified traffic has been allowed or blocked as required.
  2. If validation indicates that the implemented changes did not achieve the desired result specified in the change request, then the network operations user re-initiates the implementation stage and repeats change validation until the change is successful.
  3. When ready, the network operations user notifies the requestor that the changes were implemented.
  4. The requestor then verifies that the desired result was achieved.
  5. Depending on the results of the requestor's check, the network operations user either re-initiates the implementation stage, or resolves the change request.
Object change requests

The following process occurs:

  1. A network operations user validates the implemented changes against the change request, to verify that the specified object change has been made.
  2. If validation indicates that the implemented changes did not achieve the desired result specified in the change request, then the network operations user re-initiates the implementation stage and repeats change validation until the change is successful.
  3. Next, the network operations user notifies the requestor that the changes were implemented.
  4. The network operations user then immediately resolves the change request, without waiting for a response from the requestor.

Rule removal change requests

The following process occurs:

  1. A network operations user validates the implemented changes against the change request, to verify that the work order recommendations have been implemented.
  2. If validation indicates that the implemented changes did not achieve the desired result specified in the change request, then the network operations user re-initiates the implementation stage and repeats change validation until the change is successful.
  3. The network operations user then resolves the change request.

Rule modification change requests

Recertification change requests

Multi-device object change requests

The following process occurs:

  1. The network operations user does not validate changes. Instead, the network operations user immediately notifies the requestor that the changes were implemented.
  2. The requestor then verifies that the desired result was achieved.
  3. Depending on the results of the requestor's check, the network operations user either re-initiates the implementation stage, or resolves the change request.

IPv6 traffic change requests

Multicast traffic change requests

Web filtering change requests

For details, see: