Ticket Type

The following table describes the elements in a ticket type object.

Element	Type	Description
template Mandatory	String	Ticket template.
attachments Optional	A list of attachment objects	A list of attachments. See Attachment Type (see Attachment Type ).
cc Optional	List of String	A list of email addresses to which the FireFlow system should send copies.
customFields Optional	List of customField objects	A list of user-defined custom fields. See CustomField Type (see CustomField Type ).
description Optional	String	A free text description of the issue.
devices Mandatory - object change Optional - traffic change	List of String	A list of device names, on which the change should be made. Note: In traffic change requests, devices can be empty, a single value or multiple values. In a createTicket (see Creating a Change Request) with multiple devices, sub requests will be created. In a getTicket (see Retrieving a Change Request) for a parent ticket, multiple devices (all sub request devices) will be returned. In object change requests, devices must have exactly one value.
due Optional	String	The date by which this change request should be resolved, in the format: date, GMT.
expire Optional	String	The date on which this change request will expire, in the format: date, GMT.
externalId Optional	String	The ID number of an external system change request to which this change request should be linked.
owner Optional	String	The email address of the change request owner.
priority Optional	Integer	A number indicating this request's priority, where 0 indicates lowest priority.
refersTo Optional	Integer	The ID number of a change request to which this change request refers.
referredByOptional	Integer	The ID numbers of a change request that refer to this change request.
requestor Mandatory	String	The name of the requestor.
requestorEmail Mandatory	String	The email address of the requestor.
subject Mandatory	String	The change request's title.
trafficLines Optional	List of trafficLine objects	A list of traffic lines. See TrafficLine Type (see TrafficLine Type ). Note: Relevant only for traffic change requests. In getTicket (see Retrieving a Change Request), if the change request has planned traffic changes as well as requested traffic changes, the planned traffic lines will be returned here.
objectChangeLines Optional	List of objectChangeLine objects	A list of object change lines. See ObjectChangeLine Type (see ObjectChangeLine Type ). Note: Relevant only for object change tickets. In getTicket (see Retrieving a Change Request), if the change request has planned object changes as well as requested object changes, the planned object change lines will be returned here.
status Optional	String	Change status. Only relevant for a change request returned by getTicket (see Retrieving a Change Request). Statuses passed to createTicket (see Creating a Change Request) will be ignored.
id Optional	Integer	Change request ID.