Manage generic change requests

This topic describes the default process for working with generic change requests.

Do the following:

User type	Step	Reference
Requestor or privileged user	Submit a change request using the 120: Generic request template.	Request changes
Information security user	Initiate a manual check to determine whether there would be any risks entailed in implementing the requested change.	Perform a manual risk check
Information security user	Do one of the following: Approve the change request and send it on to the next stage. Reject the change request and send it back to planning. Reject the change request and close it.	Approve, reject, or return to planning
Network operations user	Implement the requested changes on the security device.	Implement changes
Network operations users	Notify the requestor that the requested changes were implemented.	Notify change requestors
Original requestor	Verify that the requested change was implemented and the desired result was achieved.	Verify change request results
Network operations user	Do one of the following: If the requestor indicates that the implemented changes achieved the desired result specified in the change request, resolve the change request. If the requestor indicates that the implemented changes did not achieve the desired result specified in the change request, re-initiate the Implement stage and repeat change validation until the change is successful. Note: If the requestor does not respond, you can choose to resolve the change request anyway.	Approve, reject, or return to planning