Manage web filtering change requests

This topic describes how to manage a web filtering change request using the default workflow.

For more details, see Web filtering change workflow.

Do the following:

User type	Step	Reference
Requestor	Submit a change request in the Requestors Web Interface using the 160: WebFilter-Change Request (Blue Coat As of A32.20 AlgoSec will no longer support adding new Symantec Blue Coat devices. Existing deployed Blue Coat devices will still be functional.) template.	Request changes
Network operations user	Perform initial planning for the change request. If multiple devices were selected, FireFlow will generate a separate change request for each device or policy to be modified.	Initial planning
Information security user	Do one of the following: Approve the change request and send it on to the next stage. FireFlow creates a work order that consists of a list of recommendations for implementing the requested change. Reject the change request. The change request returns to the Plan stage, and you can perform initial planning again.	Approve planned changes
Network operations user	Choose an organizational methodology to use for implementing the requested change, and edit the work order.	Select an organization method and edit work orders for web filtering change requests
Network operations user	Implement the requested changes on the security device according to the work order, by using the relevant management system (for example, Check Point Dashboard or Juniper NSM) to implement the changes.	Implement changes
Network operations user	Compose an email message in FireFlow, notifying the requestor that the requested changes were implemented.	Notify change requestors
Requestor	Verify that the specified URL has been allowed or blocked as required.	Verify change request results
Network operations user	If the requestor indicates that the implemented changes achieved the desired result specified in the change request, resolve the change request. If the requestor indicates that the implemented changes did not achieve the desired result specified in the change request, re-initiate the Implement stage and repeat change validation until the change is successful. Note: If the requestor does not respond, you can choose to resolve the change request anyway.	Resolve or return change requests