Manage workflows

This section explains how to add, edit, and delete workflows in VisualFlow. It also explains how to modify the set of conditions determining when each workflow should be assigned.

A change request's workflow determines which lifecycle stages it will pass through. You can customize change request lifecycles, by creating new workflows, and by disabling or deleting the built-in workflows. Furthermore, you can modify the set of conditions determining when each workflow should be assigned.

VisualFlow enables you to add, edit, and delete custom workflows in a Web interface, without any need to manually edit the workflow XML files.

For details, see:

• Built-in workflows
• Get started in VisualFlow
• Manage workflows
• Manage workflow statuses
• Modify FireFlow stages
• Manage workflow actions
• Working with SLAs
• Apply / discard workflow changes
• Examples using VisualFlow
• Other workflow options