Troubleshooting ASMS Connectivity Issues

This topic describes connectivity issues that may occur between ASMS and ACE.

Connectivity issue

If a connection issue is detected, ACE displays a relevant message describing the problem:

Connectivity message Explanation What to do
ASMS connection is not established There is no trust token connecting ASMS with ACE Connect your machine. For details see: Connect ACE to ACE
ASMS disconnected ASMS cannot connect with ACE Reach out to customer support.
ASMS connection error Multiple ASMS machine connections found Disconnect unnecessary machines. For details see Offboard AlgoSec SaaS (ACE, ObjectFlow, AppViz) from ACE.

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